NHG Cares app is a mobile app brought to you by National Healthcare Group as your digital companion with e-services, educational amterials and clinical programmes to support you and your loved ones on your health and wellness journey.
No, you may explore the app without logging in with Singpass. Please note that for first time users, you will be prompted to set up your profile before browsing the app.
For profile verification purposes, we recommend logging in with Singpass to access all features and in-app rewards. You may enable biometric login for easy access to the content and features.
You are required to login with Singpass when:
· Accessing your health records
· View and managing your appointments
You may submit to http://for.sg/nhg-app-contact-us. Please do include screenshots/videos of the issue where possible.
To enable/disable your biometrics:
1. On the Home page, tap the Gear icon on the top right corner
2. Under Settings section, tap on “Biometrics”
3. Tap on “On” or “Off” to change your Biometrics setting
You will be promped to connect to Google Fit/ HealthKit upon creating your health goal to seamlessly sync your data.
You may also go to your settings by tapping on the gear icon and tap on “Health Stats” to manually connect/disconnect to Google Fit/HealthKit
For the app to sync your health stats, please ensure that you have allowed access to all health data under the access setting for Google Fit/HealthKit.
Health Kampung is a growing ‘marketplace’ of health and social programmes available in Central and North Singapore to help our residents be healthier and happier. Health Kampung achieves this by bringing together relevant programmes by national agencies (HPB, PA, SportsSG), local community partners, and NHG. It enables our residents to search and sign up for programmes with ease, thereby reducing friction to take action.
Health Kampung targets users residing in Central and North Singapore (Ang Mo Kio, Bishan, Geylang, Hougang, Kallang, Mandai, Novena, Sembawang, Serangoon, Simpang, Toa Payoh, Woodlands, and Yishun). Users in these areas may choose to onboard Health Kampung to enjoy NHG rewards and receive activity suggestions, by filling up the Health Kampung questionnaire.
There is no age restriction to join Health Kampung, though there could be age or other eligibility criteria set by the programmes.
All users of NHG Cares app can access and view the health and social programmes listed under Health Kampung activities.
You can access Health Kampung activities by tapping on the "Health Kampung" icon on the homepage.
To onboard Health Kampung, you will need to complete the Health Kampung questionnaire to allow us to understand your health needs and suggest activities that suit your interests.
Please note that only Central and North region of Singapore (Ang Mo Kio, Bishan, Geylang, Hougang, Kallang, Mandai, Novena, Sembawang, Serangoon, Simpang, Toa Payoh, Woodlands, and Yishun) residents have access to the Health Kampung questionnaire and can onboard Health Kampung.
Activities in Health Kampung are conducted on a regular basis by community partners operating in Central and North Singapore, national agencies and NHG. Activity suggestions are based on your interests upon completing Health Kampung questionnaire.
On the other hand, Healthy365 app features healthy lifestyle activities operated by national agencies and service providers commissioned by national agencies, across Singapore.
To onboard Health Kampung, you will need to complete the Health Kampung questionnaire to allow us to understand your health needs and suggest activities that suit your interests.
You can access the questionnaire by going to:
1. Homepage: Tap on "Health Kampung" icon
2. Health Kampung Activities page: Tap on "Filter"
3. Filter Health Activities page: Click on the hyperlink under "Interest"
Please note that only Central and North region of Singapore (Ang Mo Kio, Bishan, Geylang, Hougang, Kallang, Mandai, Novena, Sembawang, Serangoon, Simpang, Toa Payoh, Woodlands, and Yishun) residents have access to the Health Kampung questionnaire and can onboard Health Kampung.
Unfortunately, the system does not currently allow users to redo Health Kampung questionnaire. We intend to incorporate this function in a later release.
Completing the Health Kampung questionnaire allow us to understand your health needs and suggest activities that suit your interests.
SingPass login helps to authenticate the user. With authenticated users, it allows NHG to provide a safer environment for all app users, and also better tailor health content to users.
If you are the 1st 3,000 residents to complete the Health Kampung questionnaire and onboard Health Kampung, you will be entitled to receive a NHG Pharmacy e-Voucher. We will need a valid email address to send you the e-Voucher. Please also allow us some time to process the submission. You will receive an email informing you of the outcome, and in the event of a successful outcome, an e-Voucher will be included in the email.
If you have not provided your email address after completion of the questionnaire, you will unfortunately not be entitled to the e-Voucher.
If you have not received an email from us informing you of the outcome after 2 months, you may contact NHG Cares Services Hotline at 6333 1000 for further enquiry.
2.1.5 Eligibility for Health Kampung benefits
2.1.5.1 Health Kampung benefits eligible address
Only Central and North region of Singapore (Ang Mo Kio, Bishan, Geylang, Hougang, Kallang, Mandai, Novena, Sembawang, Serangoon, Simpang, Toa Payoh, Woodlands, and Yishun) residents can onboard Health Kampung.
Upon onboarding Health Kampung, residents can enjoy NHG rewards and receive activity suggestions.
2.1.6 Health Kampung benefits
2.1.6.1 What is the benefit of joining Health Kampung?
Benefits of onboarding Health Kampung include earning NHG rewards and receiving activity suggestions.
2.1.7 Health Kampung/ Membership rewards
2.1.7.1 How to get rewards?
You may enjoy NHG membership perks by enrolling with a Healthier SG primary care provider. You may also enjoy additional NHG rewards by onboarding Health Kampung.
In a later release, we will have completion rewards for attending Health Kampung activities. Residents onboarded onto Health Kampung can also convert in-app completion rewards to real-world benefits.
2.1.8 Health Kampung activities
2.1.8.1 How do I see the full list of health activities available?
You can access Health Kampung activities by tapping on the "Health Kampung" icon on the homepage. This will lead you to Health Kampung Activities page, where you can view a varierty of health and social programmes available in Central and North Singapore.
Activities organised by National Healthcare Group (NHG) are listed under the "NHG" tab, while activities organized by national agencies and community partners are listed under the "Partners" tab. To view the full list of activities, ensure that filters are cleared.
2.1.9 What is the difference between NHG and Partners activities?
On the Health Kampung Activity page, activities organised by National Healthcare Group (NHG) are listed under the "NHG" tab, while activities organized by national agencies and community partners are listed under the "Partners" tab.
Registration of NHG activity can typically be done in-app. To register for partners' activities, residents will have to contact the partner directly. Partners' contact details can be found in individual Health Kampung activity pages.
2.1.10 Keyword search error on Health Kampung activities page
There are various reasons for keyword search error, including:
- No Health Kampung activities that match the term entered in the search bar.
- There is a spelling error.
Please try again by using a different search term.
2.1.11 Can I filter the list of activities?
You will be able to filter Health Kampung activities based on your selected criteria:
1. Health Kampung Activities page: Tap on "Filter"
2. Filter Health Activities page: Select your filter critiera before tapping on "Submit"
2.1.11.1 Why is there no results when I try to filter the list of activities?
There might not be any Health Kampung activity that matches the filter(s) you have selected. You may try reducing the number of filters applied for a wider search result.
2.1.11.2 Where can I see the details of an activity?
To view the full details of a specific Health Kampung activity, you may tap on this particular activity at the Health Kampung Activities page. This will lead you to the individual Health Kampung activity page where details (eg. activity description, full venue address, fees, etc.) will be provided.
If you have further enquiries, you may also contact the organiser using the contact details found in the page.
2.1.11.3 How to know if a particular activity has multiple sessions?
For Health Kampung activities with multiple sessions, you may view the different sessions available after tapping on "Book Activity". You may proceed to select and book for one or more session.
2.1.12 Registering for Health Kampung activities
2.1.12.1 How to join an activity?
Registration of NHG activity can typically be done in-app.:
1. Click on the Health Kampung activity you are interested in.
2. Click on "Book Activity" button located at the bottom of the page.
3. Provide your contact details and health declaration before confirming the desired session.
4. A confirmation email or SMS will be sent to the contact details you provided within 5 business working days.
There will be instances where in-app registration for NHG activities will not be available, such as when an activity requires additional eligbiilty checks. You may contact the activity organiser for further enquiry.
To register for Health Kampung activities organised by partners:
1. Click on the Health Kampung activity you are interested in.
2. Click on "Book activity with organiser" button located at the bottom of the page.
3. Contact organiser directly to register with them. During the sign-up process, do confirm the activity details with the organiser to ensure you are signing up for your desired activity.
2.1.12.2 How do I join an activity that is listed under the "Partners" tab?
We are currently not able to support the booking of Health Kampung activities listed under "Partners" tab. To book for Health Kampung activities organised by partners, you may contact the organiser using the contact details found in the individual Health Kampung activity page.
2.1.12.3 Why do I need to provide my phone number?
To register for health activities, you will be required to provide a valid Singapore contact number. This will allow us to contact you in the event of any changes to your booking.
2.1.12.4 How to update my contact details?
If you have registered for a Health Kampung activity, and would like to update your contact details, you may contact the activity organiser or NHG Cares Hotline at 6333 1000.
2.1.12.5 How to know if my booking was successful?
Upon successful in-app registration for health activities, you should receive a booking confirmation via email or SMS within 5 business working days. If you require further assistance, you may contact the activity organiser. The contact details of the organiser can be found at the individual Health Kampung Activity page.
2.1.12.6 Health declaration for activity registration
To register for Health Kampung activities, it is compulsory to complete the Health Declaration form. It helps you assess your readiness to participate in a physical activity. If you have any health concerns, please do bring it up to the activity organiser or instructor before you participate in the activity on the actual day.
For individuals with health concerns/conditions, you are encouraged to get advice from a Qualified Exercise Professional or healthcare provider before embarking on physical activities.
2.1.12.7 How do I cancel my booking?
You may cancel or change your Health Kampung activity booking by contacting the activity organiser directly.
NHG Cares membership brings you many offers and discounts from major merchant partners via online or flash card.
Residents staying in the Central and North of Singapore who have enrolled in Healthier SG with NHGP or a NHG GP partner automatically becomes a NHG Cares member.
There is no cost associated with joining NHG Cares Membership.
Step 1: Enrolment
Download the HealthHub App to enrol yourself with your primary care provider!
Step 2: Select your primary care provider
In HealthHub, search for a clinic by postal code, distance or keyword.
Need more help?
Friendly staff and volunteers can assist you with enrolment at community clubs or joint testing and vaccination centres.
Looking for a community club near you? Type in your postal code or use the "nearby" function in OneMap.
Step 3: Make your first appointment
Use the Health Hub App to book your first appointment with your GP and discuss your Health Plan!
Step 4: Complete your Health Plan and Receive your Healthpoints
Complete your Health Plan with your doctor and view it on HealthHub.
Receive and redeem your Health Points on Healthy 365.
Step 5: Act on your Health Plan
Join our Health Kampung programmes to pursue your interests and achieve your goals!
E-Services | NHGP | IMH | NSC | TTSH | KTPH, YH, ADMc |
Self-Service Appt (Book, Reschedule and Cancel) | ✔ | Only Reschedule and Cancel Appt | ✔ | Will be available in future app enhancements, stay tuned |
Mobile Registration and Check-In | ✔ | Will be available in future app enhancements, stay tuned |
Medication Refill Request | ✔ | ✔ | ✔ | ✔ | ✔ |
Test Result | ✔ | ✔ | ✔ | ✔ | ✔ |
Medical Cert | ✔ | Will be available in future app enhancements, stay tuned | ✔ | ✔ |
Bill and Payment | Will be available in future app enhancements, stay tuned |
You will need to login via Singpass to book appointments. You may book :
(1) In Home, “My Upcoming Appointments” section, if you don’t have any appointments yet, you can tap on the card that says “Make New Appointment” and you will be navigated to Book appointment page.
(2) In Appointments feature, you can tap on “Add New Appointment” button located at the bottom of the page.
To book Specialist Outpatient Clinic, please contact respective hospital.
In the Appointment List page, look for the appointment you want to reschedule or cancel and tap on it.
In the Appointment Details page, “Reschedule” button will be displayed if rescheduling is allowed for the appointment you selected. Similarly, “Cancel” button will be displayed if cancellation is allowed for the appointment you selected.
To reschedule, tap on “Reschedule” button, select the new appointment slot you prefer and confirm the rescheduling of your appointment.
To Cancel, tap on “Cancel” button and confirm the cancellation of your appointment.
3.4 I am unable to book appointment. What should I do?
If you are a new NHG patient, please register directly with the institution by submitting your appointment request form. Our staff will contact you as a follow up.
If you are not a new NHG Institution patient, you may report to: http://for.sg/nhg-app-contact-us
For emergency situations, please proceed to the nearest Accident & Emergency department for immediate assistance.
You are only allowed to register half an hour before your scheduled appointment.
(1) Login to NHG Cares app via Singpass.
(2) Ensure that it half an hour before the appointment.
(3) On the Home or Appointment page, tap the “Register” button.
(4) Fill up the Pre-Registration Questionnaire and select “Confirm” to submit.
(5) Upon successful submission, you will be automatically registered and redirected to view your e-itinerary. This includes information on your assigned consultation room and queue number.
You may view your e-itinerary in the app by tapping on the “Check Queue” or “Appointment Queue No.” button.
Please proceed to the clinic counter for assistance to register for your appointment.
Test Results and eMC allows users to view lab test results, medical certificates and hospitalisation leave ordered by clinicians from NHG and NUHS institutions.
Lab Test Result allows users to view results from all public healthcare institution whose records are available on HealthHub.
If you are unable to find your test results, please check with your care provider.
For first time users, you can select “Learn how to improve my health” option after setting up your profile.
For existing users, you can tap the “Find out how well your body is coping with ageing”, banner on the carousel of the Home page.
Fill up the questionnaire and receive your recommended lesson plan.
“My Learning” contains your recommended lesson plan. You may receive your recommended lesson plan by tapping on the “Find out how well your body is coping with ageing” banner and filling up the questionnaire.
“Health Library” is a repository of educational materials (articles, videos) which you can save for easy reference.
Health Tracking goals provide the convenience of syncing your Google Fit/ HealthKit data into the app, such as Steps.
Custom goals allow you to set your own personal health goals with manual entry of free text.
You will be recommended a list of health screening after filling up a questionnaire.
