NHG’s Quality Day celebrates quality and service excellence in our hospitals, clinics and Regional Health System (RHS). Organised by Group Quality (GQ), the event serves as a strategic platform for the sharing of knowledge and best practices among our institutions and global organisations.


By regularly reviewing our improvement and innovation efforts, we hope to remain as one of the best healthcare providers in the world.  

The awards given out on Quality Day are:

Excellen​​​​​​​​​ce in Action Award (EIAA)

The EIAA recognises individuals and teams who provide exceptional service to both internal and external customers and contribute significantly to work practices that have improved customer service or patient safety. 

Quality Improvement Award (QIA)

The QIA recognises projects that innovate to improve and transform healthcare delivery, in a manner that aligns with NHG’s sustainable healthcare model. Awards are handed out in the following categories: 

    • Improving and Sustaining Quality & Safety
    • Service Redesign & Delivery 
    • Developing a Flexible & Sustainable Workforce 
    • Building Strong Partnerships in Improvement Work 
    • Innovation in Healthcare 
    • Junior Medical Doctors

​Exemplary Patient & Caregiver Award (EPCA)

The EPCA recognises model patients, volunteers and caregivers for their tireless support to fellow patients and hospital staff, and for their contributions to a positive experience in healthcare service delivery. 

Good Catch Award (GCA)

The GCA recognises those timely interventions that break the chain of events that would otherwise have led to harm.

NHG Quality Day 2023

The NHG Quality Day 2023 was held on 22 September 2023, Thursday at Centre for Healthcare Innovation (CHI) as a hybrid event. Thi​s year's theme, "Sustaining Quality in Healthcare – Nurturing Growth Now & Beyond", pays tribute to NHG's continuous quest for quality and improvement.

  • To view the event poster, click here​.
  • To view the 2023 winning projects, click here​.
  • To view the video of event highlights​, click he​re​​.

Click on the following to read more about past Quality Day events and award-winning projects: