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Quality Day

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NHG’s Quality Day celebrates quality and service excellence in our hospitals, clinics and Regional Health System (RHS). Organised by Group Quality Resource Management (GQRM), the event serves as a strategic platform for the sharing of knowledge and best practices among our institutions and global organisations.
 
By regularly reviewing our improvement and innovation efforts, we hope to remain as one of the best healthcare providers in the world.  

  

The awards given out on Quality Day are:


Excellence in Action Award (EIAA)

The EIAA recognises individuals and teams who provide exceptional service to both internal and external customers and contribute significantly to work practices that have improved customer service or patient safety. 
 


Quality Improvement Award (QIA)

The QIA recognises projects that innovate to improve and transform healthcare delivery, in a manner that aligns with NHG’s sustainable healthcare model. Awards are handed out in the following categories: 
  • Improving and Sustaining Quality & Safety
  • Service Redesign & Delivery 
  • Developing a Flexible & Sustainable Workforce 
  • Building Strong Partnerships in Improvement Work 
  • Innovation in Healthcare 
 

Exemplary Patient & Caregiver Award (EPCA)

The EPCA recognises model patients, volunteers and caregivers for their tireless support to fellow patients and hospital staff, and for their contributions to a positive experience in healthcare service delivery. 
 
 


Quality Day 2018 


This year's event will be held on 19 September at the Novena Campus of the Lee Kong Chian School of Medicine (LKCMedicine). The theme is "Empowering Staff, Celebrating Joy in Improvement".
 
Click on the following to read more about past Quality Day events and award-winning projects: